We were delighted to see Hunter Plastic Surgery and Dr Moncrieff featured in the Newcastle Herald!
The caption under the photo says it all, ‘customer service is our number one thing.’
It’s the overall 5 star experience that has made us the leading plastic and cosmetic clinic in Newcastle and the Hunter.
Check out the video interview with Dr Moncrieff on his most popular cosmetic procedures and with Amber Moncrieff on what CoolSculpting has done for her and our patients.
A copy is here:
HUNTER Plastic Surgery founders Dr Nick Moncrieff and his wife Amber are up front about the fact they have practiced what they preach.
Both have partaken in their surgery’s non-surgical fat reduction treatment CoolSculpting, which they say freezes fat and encourages dead fat cell elimination, resulting in fat loss of up to 30 per cent from the treated area.
“If you haven’t had it, you can’t sell it, you must talk about it with authority,” says Dr Moncrieff.
“I've also had laser, Botox and filler,” says Mrs Moncrieff, “and I'm 42 - everyone wants to know that!”
The Moncrieffs founded HPS, the region’s largest plastic surgery centre, in 2009, with two staff. It now has 16 staff at its Charlestown base and employs three of Newcastle’s four plastic surgeons: Dr Moncrieff, Dr Gary Avery and recent arrival Dr Yezdi Mistry, who specialises in hand and skin cancer surgery.
The centre offers convenience to clients who don’t wish to travel to Sydney for treatment, and its surgeons are the only ones in the Hunter appointed to the public hospital system to assist uninsured patients in skin cancer, breast reconstruction and hand microsurgery.
HPS surgeons have performed almost 30,000 procedures including breast augmentation and reduction, tummy tucks, facelifts and rhinoplasty (nose jobs), plus non-surgical options like Botox and fillers.
About half of patients seeking aesthetic procedures are driven by functional reasons – for example, women having breast reductions to remove discomfort – while others seek reconstructive outcomes after breast and skin cancer. Others are driven by vanity but many are looking for restoration – such as women wanting augmentation after pregnancy.
Clients are aged from 20 to 50 and largely female, and the Moncrieffs says the centre is conservative: “It is not the person coming in at 20 who wants to go from an A cup to a DD, it’s more about giving people back what they had before kids.”
The centre often declines treatment if their is a mismatch in client and surgeon expectations, with many people suffering emotional stress, like divorce, “not in the best emotional state”.
HPS won the Hunter Business Chamber’s 2015 award for small business customer service and the business is wary of inadequately trained people “who bring the whole name of plastic surgery into disrepute”. Dr Moncrieff has 17 years’ qualifications in plastic surgery, while “anyone with a medical degree can call themselves a cosmetic surgeon”.
“When we see complications, it is generally from cosmetic surgery, not plastic surgery,” Mrs Moncrieff says.
Visit the full story here.