Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Unfortunately, we cannot accept returns on sale items or gift cards.
To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address:
Hunter Plastic Surgery
Suite 8, Level 2,
3 Hopetoun Street,
Charlestown, NSW, 2290, Australia
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you are local to the Newcastle area, you are welcome to personally present your return item to us in the clinic.
You can always contact us for any return questions at [email protected].
In the event that your item is faulty, or the wrong item has been received, please follow the return instructions provided above and we will complete the exchange at no additional cost.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, one of our friendly team will be in contact to organise a refund to your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process the refund too.
If more than 5 business days have passed since we’ve processed your refund and you are yet to receive the funds, please contact us at [email protected] or call one of our friendly team on 4920 7700.
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